Cell-phone complaints: A sorry picture for Cingular/AT&T

Consumer's Union (publisher of Consumer Reports) has released their annual report on complaints against cell carriers.

The data seems to match my experiences - with Cingular, we have had few billing issues, but have had a fair number of service issues. It's too bad, because I believe that most of the problems I encountered could have been prevented by their staff being better-educated about their products and services.